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Returns Policy
Your satisfaction with the products we supply and our service is important to us. As such, we do accept product returns under the following conditions:
In order for a refund or credit to be issued, the following terms must be met:
Faulty/Damaged Product
Where a product is believed to be faulty, is damaged in transit or does not meet our strict quality standards, the product can be returned to Peace of Eden Holistic Health and a refund provided less postage. Any faulty goods must be notified to the company within 14 days of receipt. Photos must be provided and emailed to kelly.wotherspoon@peaceofeden.com.au to be considered for refund. Please retain products in case they are required to be returned to the company for further examination.
Discrepancies Between Products Ordered and Products Supplied
Any discrepancies between goods ordered and goods received must be notified to the company within 48 hours of receipt. Upon approval, an authorisation for return will be issued to the customer. All items must be receipted in their original condition. Credit notes or refunds are not able to be processed until the products have been receipted back to Peace of Eden Holistic Health.
Incorrect Product Ordered by Accident
Any products ordered incorrectly and requiring refund/exchange will need to be returned to the warehouse within 10 days of receipt. The company must be notified and all product returns authorised via email. Credit notes or refunds are not able to be processed until the products have been receipted back into the warehouse. All items must be receipted in their original condition and postage is at the expense of the customer.
General
To the maximum extent permitted by law, this agreement is governed by the laws of the State Queensland, Australia and you hereby consent to the exclusive jurisdiction and venue of courts in Brisbane. Queensland, Australia in all disputes arising out of or relating to the use of the Peace of Eden Holistic Health Site. Use of the Peace of Eden Holistic Health Site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Peace of Eden Holistic Health as a result of this agreement or use of the Peace of Eden Holistic Health Website. Peace of Eden Holistic Health performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Peace of Eden Holistic Health right to comply with governmental, court and law enforcement requests or requirements relating to your use of thePeace of Eden Holistic Health Website or information provided to or gathered byPeace of Eden Holistic Health with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user andPeace of Eden Holistic Health with respect to thePeace of Eden Holistic Health Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user andPeace of Eden Holistic Health with respect to thePeace of Eden Holistic Health Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.